Refund and Cancellation Policy


1. General Policy

  • Customer Satisfaction: Your satisfaction is our priority. If you are not satisfied with your purchase, we are here to help.

2. Cancellation Policy

  • Service Appointments:

    • 24-Hour Notice: Cancellations made at least 24 hours before the scheduled appointment time are eligible for a full refund.
    • Less Than 24-Hour Notice: Cancellations made less than 24 hours before the scheduled appointment time may not be eligible for a refund.
    • No-Show: If you do not show up for your scheduled appointment without prior notice, you may not be eligible for a refund.

  • Subscriptions:

    • Monthly Subscriptions: You can cancel your monthly subscription at any time. The cancellation will take effect at the end of the current billing cycle.
    • Annual Subscriptions: Annual subscriptions can be canceled, but a prorated refund may be offered depending on the remaining duration of the subscription.

3. Refund Policy

  • Digital Products:

    • Non-Refundable: Digital products such as downloadable content, reports, or personalized readings are non-refundable once delivered.

  • Physical Products:

    • Return Period: You have 30 calendar days to return an item from the date you received it.
    • Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
    • Proof of Purchase: You will need to provide a receipt or proof of purchase to complete your return.

  • Services:

    • Satisfaction Guarantee: If you are not satisfied with a service provided, please contact us within 7 days of the service date to discuss a resolution or refund.

4. Process for Refunds

  • Initiating a Refund: To request a refund, contact our customer service team at [Customer Service Email] with your order details and reason for the request.
  • Processing Time: Once we receive your request, we will inspect it and notify you of the status of your refund within a reasonable period.
  • Refund Method: Approved refunds will be processed to your original method of payment within 5-10 business days.
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